FAQ


Who can rent? 

Everyone above 18 years old. Minors need their parents consent to rent. 


  • What Can I rent?

  • Women’s clothing and accessories. You can rent everything that is displayed on our website or in our showroom and is marked as available.



  • Are the clothes clean when I get them? 

  • Professional cleaning and conditioning of all the items in our wardrobe is guaranteed. 

    We have very strict quality control measures - all of our clothes are either washed or dry cleaned, pampered and preened after every rental. However some signs of earlier use may occur.


  • Do I have to clean the clothes?

  • No need to worry about cleaning, Clothèque has included the dry cleaning in the price already. You can simply return the item and we’ll take care of the rest. 



  • What is the rental time-period ?
  •  

    You can keep the item for a week (7 days). If you wish to extend the rental period please contact us and we will find a solution.


  • Can I cancel a one-time rental?
  • If the rental period haven’t started yet, you can cancel a rental by sending an email to info@stilrent.fi


    Cancellation fee: 15€. 




  • What happens if i destroy or lose an item that I have rented?

  • Normal use wear is expected, but for more severe cases we have partnerships with professional in clothes repairing and removing stains, and we will do everything we can to help in these situations. 

    The rental insurance is included in the price.


    If an item is stolen or lost during the rental period, the renter is fully responsible for compensating the loss with own insurance. The price of the item will be set to what it costs to buy a new item.


  • Can I change my my one-time rental to another outfit? 
  • If you want to change your booking, send an email to info@stilrent.fi and we will help you.


    Change fee: 10 € 


  • What happens if I return something too late?

  • We are relying on you to deliver the item back on time, since other customers may be waiting for the same outfit. If you for some reason are prevented from returning on time, please send us an email at info@stilrent.fi


    - Stilrent.fi is charging a late fee of 15€ /day starting when an item is over 24h late.

    - If an item is more than 7 days late, Stilrent will deduct the full retail value of the article from the payment card that the client has saved as her payment method. 




  • Is it possible to buy the clothes if I really like them?
  • Selected items will be for sale, and we also arrange seasonal sales a few times a year. If you really fall for an item and want to keep it forever, send us an email at info@stilrent.fi and we will see what we can do.



  • How do I return an item?
  • Simply paste the pre-paid return label on the RePack that you got the rental in, drop it of in any mailbox at your choosing at the latest on the return day

    You can also return it directly to our showroom .